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Now more than ever, our guiding principles are helping us in our search for exceptional talent – candidates who align with our unique workplace culture and who want to maximize
the abundant opportunities for growth and success.
If this describes you then let’s talk!
HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Coordinator, International Center
Full-Time
9:00am – 5:00pm
Overview:
The International Center is dedicated to providing outstanding service to our International patient population. As part of this commitment, HSS seeks an Arabic-speaking Coordinator to be the initial point of contact and provide excellent service when International patients seek care at HSS.
The Coordinator will be part of a team committed to the excellence of the patient experience and will play a vital role in the facilitation of services for International patients. Relationships with patients and embassies are to be managed with the utmost sensitivity to cultural and language needs. Together and with input from internal partners, the team will strive to continuously improve the patient experience, through innovative thinking, technology, and best-practices implementation. The Patient Relationship Manager will report to the Manager of the Access Team.
Principle Duties and Responsibilities:
- Coordinate appointments and match patients with specialists based on their condition, insurance status, location, availability, and patient preferences.
- Develop trusting and supportive relationships with International Market Ambassadors, embassies, physician offices, hospital departments, colleagues, etc.
- Support Patient Relationship Managers with scheduling and documentation of patient care.
- Field incoming internal and external emails and calls for the main International Center phone line and support with incoming phone calls for the Ambassador Services phone line.
- Collect comprehensive data and medical records about patients’ health, and thorough documentation of communication regarding review of medical records.
- Data entry and maintenance for all assigned patients.
- Exhibit strong communication and customer service skills.
- Adapt fluidly to changing situations and work assignments.
- Ability to work with a variety of technology, including Salesforce, Epic, Tableau, among others.
- Strong computer skills required.
- Perform other duties as assigned; cross-training and collaboration with other teams within Hospitality & Global Client Services.
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